2024 Satisfaction Survey
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Energy Formation conducted a customer satisfaction survey in 2024 among gas sector client companies.
Objective :
Understand the level of satisfaction of Energy Formation’s clients and initiate necessary improvement actions.
Key figures :
- 13.2% of surveyed clients responded.
- A score of 17/20 for overall satisfaction and recommendation, representing 85% of companies being generally satisfied—an increase of 2% since the last survey.
- Respondents praised the quality of training content and administrative support.
